Job Description
Name: Customer Support Executive
Role: Customer Support
Industry: Ecommerce/ IT Software
Location: Udaipur (Rajasthan)
Job Type: Full Time
Experience: 1- 5 years
Skills: Customer Support, Customer handling, customer inquiries, Lead Generation, documentation, back office.
Salary: Best in the industry
Education: Any Graduate
Responsibilities:
- Respond to customer inquiries via phone, email, live chat, WhatsApp, and social media.
- Assist customers with product information, order placement, order tracking, and delivery updates.
- Handle customer complaints professionally and provide timely resolutions.
- Process return, replacement, refund, and cancellation requests as per company policy.
- Coordinate with the warehouse, logistics, and sales teams to resolve order-related issues.
- Maintain accurate customer records and update CRM/ticketing systems.
- Follow up with customers to ensure complete issue resolution and satisfaction.
- Escalate complex customer issues to the appropriate department.
- Maintain high customer satisfaction (CSAT) and meet response and resolution time targets.
- Collect customer feedback and share improvement suggestions with management.
- Stay updated on products, promotions, and company policies.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving ability.
- Ability to handle difficult customers with patience and professionalism.
- Good knowledge of MS Office (Excel, Word, Outlook).
- Familiarity with CRM software, helpdesk tools, or E-commerce platforms is preferred.
- Strong multitasking and time management skills.
- Attention to detail and accuracy in data entry.