Job Description
Name: Customer Care Executive
Role: Executive
Industry: Manufacturer
Location: Udaipur (Rajasthan)
Job Type: Full Time
Experience: Fresher - 4 years
Skills: Customer handling, Email drafting
Salary: Best in the industry
Education: Any Graduate
Description:
Manage incoming phone calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.