Job Description

Operations Manager

Name: Operations Manager

Job Role: Operation Manager/Manager

Industry: Medical / healthcare / hospitals / medical equipment / diagnostics,

Experience 2 - 5 Yrs

Location Ahmedabad, Ajmer, Jaipur

Salary : Best in the Industry

Type: Full Time

Education :Graduation/Diploma - M.Sci - Nursing

Manage and oversee the complete day-to-day operations of the Home Healthcare branch.
Lead and supervise Nursing Staff, General Duty Assistants (GDAs), Caregivers and other field operations personnel.
Ensure smooth onboarding, deployment and management of home healthcare staff as per patient requirements.
Conduct patient assessments and home visits before service onboarding to understand patient needs and recommend appropriate care plans.
Perform regular follow-up visits after onboarding to ensure quality of care, patient satisfaction and service continuity.
Act as the primary face of Company's for patients and their families in the assigned city, ensuring a high standard of customer experience.
Coordinate with referral partners, doctors and hospitals for seamless transition of patients to home care services.
Ensure compliance with company SOPs, documentation, quality standards and operational protocols.
Manage staff scheduling, attendance, performance monitoring and issue resolution.
Handle customer escalations and ensure timely resolution of service-related concerns.
Coordinate with HR for recruitment, induction and training of field staff.
Monitor branch performance, operational KPIs and submit daily, weekly and monthly MIS reports to management.
Work closely with the Business Development team to support branch growth while maintaining excellent service quality.

Strong leadership and team management skills.
Excellent communication, interpersonal and customer relationship management abilities.
Ability to manage multiple teams and operations simultaneously.
Problem-solving mindset with strong decision-making capabilities.
Comfortable with field visits and patient interactions.
Proficient in MS Office and operational reporting.
Must possess a two-wheeler/four-wheeler and a valid driving license.