Technical Customer Support

Technical Customer Support

Job Name: Technical Customer Support
Job Role: Customer Support
Industry: Mining, Manufacturing
Job Location: Udaipur
Experience: 0 - 5 year
Skills: Tech support, Customer Support
Salary: Best In the industry
Education: BCA, B.tech

Job Summary:

Provide knowledgeable answers to customer phone and e-mail inquiries regarding the platform. Assist clients on registration, order placement, refunds, and support tickets. Deal with orders in the back office and liaise with the implementation partner. Follow-up on orders and liaise with depots.

Job Description:

Provide knowledgeable answers to customer phone and e-mail inquiries regarding the platform. Assist clients on registration, order placement, refunds, and support tickets. Deal with orders in the back office and liaise with the implementation partner. Follow-up on orders and liaise with depots. Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry. Develop collaborative, positive working relationships with staff. Assist customers with after-sales service issues. Be the primary contact for customer inquiries about our platform. Able to communicate concisely our company policies to the client. Maintain and update regular client correspondence. Candidate from the IT background. Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications. Good written and verbal communication skills and great phone etiquette. Proactive personality and self-motivator. Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment. Proven to be organized and methodical. Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly. Team players able to develop great relations with co-workers.