Customer Care Manager

Customer Care Manager

Job Name : Customer Care Manager
Job Role :  Manager
Industry : Medical/Health care
Job Location : Udaipur
Experience :  8 to 12 Year
Salary : Best in the Industry
Education : MBA/BBM

Job Description :

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities:

Improve customer service experience, create engaged customers and facilitate organic growth.Take ownership of customers issues and follow problems through to resolution.Set a clear mission and deploy strategies focused towards that mission.Develop service procedures, policies and standards.Keep accurate records and document customer service actions and discussions.Analyse statistics and compile accurate reports.Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.Keep ahead of industry’s developments and apply best practices to areas of improvement.Control resources and utilise assets to achieve qualitative and quantitative targets.Adhere to and manage the approved budget.Maintain an orderly workflow according to priorities.Proven working experience as a customer service manager, retail manager or assistant manager.Experience in providing customer service support.Excellent knowledge of management methods and techniques.Proficiency in English.Working knowledge of customer service software, databases and tools.Awareness of industry’s latest technology trends and applications.Ability to think strategically and to lead.Strong client-facing and communication skills.Advanced troubleshooting and multi-tasking skills.Customer service orientation.Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.