Customer Care Executive (Domestic)

Customer Care Executive (Domestic)

Job Name: Customer Care Executive (Domestic)
Job Role: CCE
Industry: CRM/BPO/KPO
Job Location: Udaipur (Rajasthan)
Shifts: Day- Night Shift
Process: Voice - Non-Voice Process
Experience:  Fresher - 5 year
Salary: Best in the Industry
Education: Any Graduate

Job Summary:

Customer Care Executive having Good Communication skills. Handle queries and complaints of the Swiggy related to products.having hands-on computer work. Transaction handling Services, Problem Solving Efficiency.Ability to write/type messages to ensure a professional tone.

Job Description:

Open and maintain customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information..Contribute to team effort by accomplishing related results as needed. Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/team sales targets and call handling quotas. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers. Resolve customer complaints via phone, email, mail or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade a customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with the customer service manager to ensure proper customer service is being delivered. Closeout or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals. Resolve customer complaints via phone, email, mail or social media.