Customer Care Executive

Customer Care Executive

Job Name: Customer Care Executive
Job Role: Executive 
Industry: Engineering 
Job Location: Udaipur (Rajasthan)
Job Type: Full Time
Experience: 1- 3 year 
Salary: Best in the industry
Education: Any Graduate

Job Summary:

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Job Description:

Ability to Handle Customer. Proficiency in Calls and response to customers. Good understanding of SAP system and working. Familiar with Computer proficiency with MS-Excel and Word. Compatible with Outlook mailing and procedures. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team.